The gold price is not updating
Check your internet connection and reopen the app. Prices update as the service receives information during market hours. If the problem continues, wait briefly and retry. Confirm a price directly with a gold shop before transacting.
Estimated value or profit/loss looks wrong
Check each item’s weight, purchase price per gold baht, and workmanship fee. Recorded cost is purchase price multiplied by weight, plus the fee. Current value is an estimate based on the buy price.
Portfolio items disappeared after changing devices
Portfolio records are stored on the device, not in a cloud account. Uninstalling, clearing app data, or changing devices may leave previous records unavailable on the new device.
Contact Gold Go
Please email fanghuifeng.404@gmail.com with your device model, Android version, and the steps that produced the problem. Avoid sending unnecessary personal or financial documents.